Frequently asked questions
How can we help?
Find answers to common questions about selling crypto, fees, payments, and more. Can’t find what you’re looking for? Contact our support team.
You send crypto to a provider-issued deposit address. Obahowfar does not operate a self-hosted hot wallet in the MVP.
Use the Contact page or email [email protected]. For order issues, sign in and open a support ticket from your dashboard.
No. Timing depends on blockchain confirmation, provider settlement, required verification, and bank payout processing. Obahowfar never invents a successful bank transfer.
Sogo uses a static merchant deposit address. Your on-chain transaction hash links the deposit to your Obahowfar order so settlement can be matched.
Create a quote for the asset and network, review the fee and estimated naira payout, then accept the quote. Send the exact amount to the provider deposit address shown for your order and submit your transaction hash when prompted.
Timing depends on blockchain confirmation, provider settlement to the platform merchant wallet, any required verification, and bank payout processing. Track status updates on your order page.
The current default platform fee is 1.500%, subject to the active fee schedule for your asset. You always see the applicable fee before accepting a quote, and accepted fees are frozen on the order. See the Fees & limits page for the full schedule.
Each supported asset has configured minimum and maximum amounts. You can review those limits on the Supported assets page before creating a quote.
Supported assets are listed on the Supported assets page. Availability depends on the current provider configuration and may change over time.
Each asset lists its enabled networks on the Supported assets page and again when you create an order. Always send on the exact network shown for your order.
Sending on the wrong network may result in permanent loss of funds. Contact support with your order reference and transaction details, but recovery cannot be guaranteed.
You can register and verify your email to get started. Completing KYC (identity document collection and review) is required for higher limits and may be requested before certain payouts are processed. Submit documents from your dashboard KYC page.